Keymait.com has adopted a set of information management guidelines, which serve as the basis for our users and advertiser relationships. These guidelines disclose the privacy policies that apply to our websites, mobile applications, email, and other types of messaging, as well as social media accounts (“Keymait platform”). By using the keymait platform you agree to be bound by the terms of this policy.
These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page.
Keymait.com is not responsible for the content or the privacy policies of websites to which it may link.
Use of cameras and recording devices
To help provide Hosts and guests with peace of mind, security measures like security cameras and noise monitoring devices are allowed, as long as they are clearly disclosed in the listing description and don’t infringe on another person’s privacy. Rules about devices apply to all cameras, recording devices, smart devices, and monitoring devices.
WHAT WE DO ALLOW
Disclosed devices monitoring only public spaces and common spaces: Devices that allow for viewing or monitoring of only a public space (ex: a front door or a driveway) or a common space that are clearly identified and disclosed ahead of a reservation are permitted. Common spaces do not include sleeping areas or bathrooms.
WHAT WE DON’T ALLOW
Concealed and undisclosed devices monitoring common spaces: Any device monitoring a common space should be installed in a visible manner and disclosed in the listing description.
Devices located in or monitoring private spaces: Devices should never monitor private spaces (ex: bedrooms, bathrooms, or common areas that are being used as sleeping areas, like a living room with a sofa bed). Disconnected devices are allowed as long as they are turned off and proactively disclosed to guests.
WHAT PERSONAL DATA DOES KEYMAIT.COM GATHER AND/OR TRACK ABOUT YOU?
- Personal data you provide us:
Keymait collects and uses information that you provide us. If you make a booking through one or more of the Keymait platforms as Guest or Host, personal data may be needed to facilitate the signup or booking. Personal data that may be collected related to a booking may include your name, the names of one or more people that will be using the booking platform reserved and/or the name associated with the billing information used for the booking, passport, NIN, driver license, or other government identification number, age, birth date, email address, telephone number, carrier reward or account information, credit card information, billing address and travel information. When providing information, you ensure that the information you are providing is valid, true, and up to date and complete and that you are authorized to provide such information to Keymait. If you make a booking on a Keymait platform we may automatically create a keymait Account for your use though which you can access My booking features where we may collect your travel information to maintain your booking confirmation.
If you contact our customer support through email, our support platform, or social media we will collect information including your contact information, inquiry, feedback, or user review. If you register for an account we will collect your email address, password, and your booking information and/or preferences that you provide us. If you select to register or login through a third-party service like Facebook or Google, you are permitting us to use and store information related to the account used.
You may provide us with personal information when you perform a booking, sign up for email notifications or the like. We may also collect device information and settings that may allow us to establish your physical location including location information associated with your IP address, Wi-Fi information, GPS location information and other technologies that allow you search using your location or receive content relevant to your location. Keymait uses this information to personalize your interaction and content served by Keymait to offer you an experience and products that are more interesting to you. Keymait only has access to information that you enable your device to provide to us.
Personal data you provide us about others:
Personal data we automatically collect about you:
When you visit the Keymait platform, Keymait may collect information about your visit including personal information. This may include IP address, screen size, browser and operating system info and settings, and referral information of your visit. We also collect information about your interaction with the Keymait platform such as what pages you visit. If your interaction is on a mobile device, we may collect mobile device identifying information as well as device location and settings.
Personal data we receive from other sources:
Besides the information that you provide us we may also receive information about you from other sources including business partners and other third parties. This information may be combined with the information that you provide us. For example, to complete a booking you may provide information to a payment processor or travel provider and these third parties may share that information with us to facilitate the completion of a reservation.
In addition, we might also receive information about you to deliver more relevant content or marketing information. If you link your Keymait account with a social media provider some of your personal data may be shared with Keymait by the social media provider, but only if you have granted the social media provider such permission.
Keymait platform may also gather anonymous information, which may be used by Keymait or shared with third parties. This is information which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer, such as Google Analytics. Generally, this information is collected through “traffic data” and may entail the use of “cookies,” “IP addresses,” or other numeric codes used to identify a computer.
Keymait platform employs cookies to recognize you and your access privileges on the Web site, as well as to track site usage. Subscribers who do not accept cookies from the domain (e.g., “Keymait.com”) might not be able to access areas of Keymait platform. We may use an advertising server developed by a third party, to display ads on our site or ad links to third party websites. Some of these ads may contain cookies that are set by third parties (i.e., advertising agencies or advertising clients). We do not have access to these cookies or any information that they may contain. Acceptance of cookies from domains other than Keymait.com is optional.
Why does keymait collect and use your personal data?
Keymait uses the personal information to provide and improve the offerings and services of the Keymait platform, as well as to facilitate your booking of lodging on keymait platform, store your travel information for your convenience and display relevant and useful advertising and offerings. More specifically your personal data may be used in one or more of the following ways:
Travel Reservations: We use your personal data to complete and service your online travel reservations.
Customer Service: We work hard to ensure we can answer all your question and concern. To help with your question we need to be able to provide our customer support your information.
Keymait member Account: On the keymait platform you can create a user account. With the information you provide us we are able to offer the account features. You can set your reservation information to use for future reservations, retrieve your completed reservations, and if the travel provider allows you can retrieve your confirmation or cancel your reservation.
Marketing: We use the information you provide for marketing activities including:
Sending news of travel offerings and company updates when you make a booking with us or sign up to Host with us or if you set up an account. If you would like to unsubscribe from these marketing emails you can just click “Unsubscribe” at the bottom of such emails.
*We may use your information to provide personalized content offerings on the website to better offer you more relevant content.
*If you participate in promotion activities with Keymait like referrals, Prime Hosting, and the like we may use your information to administer such activities.
Market and User Research: We may ask some users to participate in surveys or user testing. As part of such activity’s personal information, you provide us for these activities will be used only with your consent.
Fraud Prevention: To make sure only valid transactions occur on the Keymait platform we and our travel providers may use your personal data to detect and prevent fraud and other activities that are illegal or in breach of our terms. Personal data may be used for threat assessment and validation of transactions and reservations including the blocking of certain transactions or reservations.
Statistical Analysis for Product Improvement: Keymait may perform statistical analyses of user behavior to measure interest in the various areas of our site (for product development purposes). We make the outmost effort to use anonymized information when performing such analysis. Such analysis is used to improve the Keymait platform and serve more relevant content for our users.
User reviews: We may ask you to provide a review of your experience with the Keymait platform or your lodging experience.
Communication With You: We may from time to time get in touch with you by email, mail or phone based on the contact information you provided us and reasons for the communication. Such reasons for communicating with you include:
In furtherance of assisting, you with a transaction or booking you made or are trying to make.
If you have not finished a booking, we may contact you to remind you and offer help completing the booking to ensure that you are successful in fulfilling your booking needs.
We may send information that we believe would help you with your booking like a reminder of your upcoming travel details.
Administrative and other messages that we believe are necessary for your use of the Keymait platform
Legal Purposes: In certain case we might need to use the information that you provide us in furtherance of resolving legal disputes, for regulatory investigation and/or compliance, to enforce the Keymait platform usage terms or to comply with lawful requests from law enforcement.
What legal basis does keymait rely on to processes the data as described?
Performing a contract: Using the information you provide us may be needed to perform the contract that you have with Keymait. For example, if you use Keymait to make a booking we use the data to process, complete and carry out the reservation obligations under the contract we have with you. For lodging booking and customer support Keymait relies on performance of a contract to process your information as we would not be able to carry out our contractual obligations without this information.
Legal interests: Using your information may be required for our legitimate interests such as delivering an experience on the Keymait platform that is most relevant and useful for you, as well as deliver the appropriate emails and newsletters, as well for user support, fraud protection, legal purposes and to improve and promote Keymait services. For reasons listed above Keymait relies on legitimate interest to process your data and we always balance your users’ right and interests in protecting your personal data with Keymait’s rights and interests
For the use of your data for direct marketing we will obtain your consent, if required by applicable law, as a prerequisite to processing your data for such purpose.
What does keymait do with the information it gathers and/or tracks?
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to protect the information we collect online.
A Special Note About Children.
Children are not eligible to use Keymait platform, and we ask that minors not submit any personal information to us. If you are a minor, you may use this service only in conjunction with a parent or guardian. Keymait does not knowingly collect personal information from minors.
Access to Your Data, Opting-Out, Corrections and Cancellations.
You have the right to request with proof of identification and receive a report of all of your personal information that we store in accordance with applicable law without charge unless in rare cases where a charge maybe necessary if the law permits. In some case we may not be able to provide you access to your stored personal data if it contains other sensitive information or if restricted by law, but we will provide you an explanation of the situation.
Upon request, Keymait will: (a) remove you and your personal information from our database not associated with a reservation; (b) correct personal information that you state is erroneous; or (c) permit you to “opt out” of further email contact (except administrative and transactional emails) while still allowing access to the site. Keymait will make a best effort to carry out your requests, but legal or other obligations such as mandatory data retention may prevent us from deleting, modifying, or anonymizing some information.
Contact us If you have any questions about these Terms, please email us.